Shipping policy
# Shipping Policy
**Last updated: 19/05/2026
## 1. Order Processing Time
All orders are processed within **1–3 working days** after payment is confirmed.
During busy periods, promotions, or high demand, processing may take slightly longer. If there are any significant delays, we will notify you via email.
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## 2. Delivery Timeframes
We work with international and UK fulfilment partners to provide competitive pricing and quality service.
Estimated delivery times are:
* **UK Orders:** 15–20 working days
* **International Orders (if applicable):** 15–25 working days
Please note: these are **estimated delivery times only** and are not guaranteed. Delivery times may occasionally be shorter or longer depending on courier delays, customs processing, and local postal services.
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## 3. Shipping Costs
Shipping fees are calculated at checkout and may vary depending on:
* Order weight
* Destination
* Shipping method selected
Any free shipping promotions will be clearly advertised on our website at the time of purchase.
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## 4. Tracking Information
Where available, tracking details will be provided once your order has been dispatched.
Please note that tracking updates may take **2–5 working days** to appear after dispatch.
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## 5. Delays & External Factors
We are not responsible for delays caused by:
* Courier or postal service disruptions
* Customs clearance delays
* Weather conditions
* Strikes or industrial action
* Peak seasonal demand
While we do our best to ensure timely delivery, these factors are outside of our control.
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## 6. Incorrect Address
It is the customer’s responsibility to ensure all shipping details are correct at checkout.
We are not responsible for:
* Orders delivered to incorrect or incomplete addresses
* Delays caused by incorrect address information
If an order is returned due to an incorrect address, additional shipping charges may apply for re-delivery.
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## 7. Lost or Missing Orders
If your order has not arrived within **30 days of dispatch**, please contact us.
We will investigate with the courier and, if confirmed lost, we will offer a replacement or refund where applicable.
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## 8. Contact
For any shipping enquiries, please contact:
**Email:** Lavish.London1@proton.me
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